Refund policy
Last updated: 20 October 2026
Plans change, so here is how cancellations and refunds work. To cancel or ask for a refund, message Yas on WhatsApp at +44 7456 005404 or email bonjour@yasfrench.com.
Cancelling or rearranging a lesson
- 24 hours’ notice or more: you can rearrange the lesson or get a full refund for it.
- Less than 24 hours’ notice, or a missed lesson: the lesson is charged in full. In a genuine emergency or illness, get in touch and we will find a fair solution.
If Yas cancels
If Yas has to cancel a lesson, you choose between rearranging it at no extra cost or a full refund for that lesson.
Technical problems
If a lesson is cut short because of a problem on Yas’s side, the missed time is made up in another lesson or refunded.
Lesson packs
If you bought a pack of lessons and want to stop, the lessons you haven’t used are refunded at the per-lesson price you paid.
Your legal right to cancel
When you book lessons at a distance, you have a legal right to cancel within 14 days of booking. If you ask for lessons to start within those 14 days and then cancel, you pay only for the lessons that have already taken place.
How refunds are paid
Refunds are made within 14 days, using the same payment method you used, unless we agree otherwise.